Shipping & Return Policy

Shipping Policy

At Zurain Store, we are committed to delivering your products in a timely and efficient manner. Our shipping policy is as follows:

1. Processing Time:

   • Orders are processed within 1-3 business days after payment confirmation. You will receive a notification when your order has been shipped.

2. Shipping Rates & Delivery Times:

   • Standard Shipping: Free for all orders. Estimated delivery time: 5-7 business days.
   • Express Shipping: Additional charges apply. Estimated delivery time: 2-4 business days.
   • Delivery times are estimates and may vary depending on your location and external factors beyond our control, such as weather or carrier delays.

3. International Shipping:

   • Currently, we do not offer international shipping. We only ship within Saudi Arabia.

4. Order Tracking:

   • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

5. Shipping Issues:

   • If you experience any issues with shipping or have not received your order within the estimated delivery time, please contact our customer support team at info@zurainstore.com.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return process:

1. Eligibility for Returns:

   • Returns are accepted within 30 days of the delivery date.
   • Items must be in their original condition, unused, and in the original packaging.
   • Certain items, such as custom or personalized products, are non-returnable unless defective or damaged.

2. Return Process:

   • To initiate a return, contact our customer service team at info@zurainstore.com with your order number and reason for return.
   • Once your return is approved, you will receive a return authorization number and instructions on how to return the item.

3. Refunds:

   • Refunds will be processed within 7-10 business days of receiving the returned item.
   • The refund will be issued to the original payment method used for the purchase. Shipping costs are non-refundable, except in cases of damaged or defective items.

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage or defect. We will arrange for a replacement or full refund, including shipping costs.

Contact Us

If you have any questions or need further assistance with shipping or returns, please reach out to our customer support team at:

• Email: info@zurainstore.com

We are here to help you have a smooth and enjoyable shopping experience at Zurain Store!

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